This Remote HVAC Consultation Agreement ("Agreement") is entered into by and between FixWithAPro LLC ("Company") and  ("Customer") as of 
1.    Services
Company agrees to provide remote HVAC consultation services via video, phone, or online communication ("Session"). Customer understands that:

•      Services are advisory only.

•      No physical work is performed by Company.

•      Customer performs all physical actions independently.

•      All services are for general informational and educational purposes only and do not constitute professional HVAC services,                            licensed contracting, or code compliance services.

•      Remote consultation limits the Company's ability to fully assess equipment, conditions, and safety risks.

2.    Scope of Services
Services are limited to basic residential HVAC diagnostics and guidance. Company does not provide guidance for:

•  Refrigerant handling.

•   Gas related adjustments.

•   Major electrical work.

•   Any activity requiring a licensed contractor under applicable law.

Company may refuse or terminate a Session if a situation is deemed unsafe or outside the permitted scope. Services are strictly limited to minor, basic troubleshooting tasks that a typical homeowner could reasonably perform themselves without specialized tools or licensing. Services are limited to residential systems only. Company will not provide guidance involving bypassing safety devices or performing any action that may violate applicable laws or safety standards. Company is not an emergency service provider. If Customer suspects gas leaks, carbon monoxide exposure, electrical arcing, fire risk, refrigerant release, or other hazardous conditions, Customer shall immediately contact emergency services or an appropriately licensed in-person professional.
3.    Customer Responsibilities Customer agrees that they:

•       Will be physically present at the system during the Session.

•      Will follow all safety instructions.

•      Will stop immediately if unsafe conditions arise.

•      Will immediately stop all work and contract an appropriate licensed professional or emergency services if they detect any                  unusual odors, including but not limited to gas, burning, or chemical smells.

•      Will be solely responsible for any actions taken during or after the Session.

•      Will stop and contact a licensed HVAC professional if any issue exceeds Customer's ability or comfort level.

•      Will retain full control over all decisions and actions taken and is solely responsible for whether to perform any task.

Customer is responsible for ensuring that participation in remote consultation services complies with all applicable local laws and licensing requirements in their jurisdiction. Company does not determine code compliance, permit requirements, manufacturer compliance, warranty compliance, or insurance compliance.
4.    No Contractor Relationship Customer acknowledges that:

•   Company is not acting as a licensed HVAC contractor.

•   This service does not replace in-person professional services. 

•   Customer is responsible for obtaining licensed services when required. 

5.    Scheduling and Payment
Payment is required prior to the Session unless otherwise agreed. A Session is not confirmed until payment has been received. Scheduling is subject to availability. Fees are as follows: 
    Half-hour session: $    

    One-hour session: $ 
 Customer will be charged for a minimum of a half-hour session regardless of actual time used. Sessions scheduled after 4:00 PM or on weekends or holidays may be subject to increased rates.
6.    Cancellations and Rescheduling
Customer must provide reasonable notice to reschedule. Company may, at its discretion, allow rescheduling or issue a credit. If Customer fails to attend a scheduled Session without notice or cancels with less than two hours' notice, Company reserves the right to retain up to fifty percent (50%) of the Session fee. If Company is unable to conduct a Session, Customer will be offered rescheduling or a full refund.
7.    No Guarantee of Outcome
Company makes no guarantees regarding:
     Diagnosis accuracy.
     Repair success.
     System performance.
All services are based on information available during the Session. Company does not guarantee that all issues, defects, hazards, or code violations will be identified.
8.    Limitation of Liability 
To the fullest extent permitted by law:
     Company shall not be liable for any indirect, incidental, or consequential damages.
     Company's total aggregate liability arising out of or related to the Session, services, Agreement, or any related claim shall not exceed the total amount paid by Customer for the Session. Any claim arising out of or related to the Session or services provided must be brought within one (l) year from the date of the Session.
Company does not verify property ownership or authorization. Customer represents that they have full authority to perform any work on the system and property. Company is not  responsible for any damage caused by Customer's actions, including but not limited to improper repairs, misuse of tools, or failure to follow instructions. Company may recommend third-party service providers as a courtesy only. Company does not endorse,
control, or assume liability for any third-party services. Customer acknowledges that any actions taken are done at their own risk and discretion. Customer expressly acknowledges that remote consultation inherently limits Company's ability to inspect conditions, verify  information, identify hazards, or diagnose issues with certainty.
9.    No Reliance
Customer agrees they are not relying on the Company to make final decisions regarding diagnosis, repair, or safety, and that all decisions are made at Customer's sole discretion.
10.    Waiver Requirement
Customer agrees that participation in any Session is conditioned upon signing the Company's Waiver and Release of Liability, which is incorporated by reference into this Agreement.
11.    Recording
Customer acknowledges and agrees that Sessions may be recorded for quality control, documentation, and safety purposes. By participating, Customer consents to such recording.
12.    Termination
Company may terminate a Session immediately if: 

•        Unsafe conditions are present.

•        Customer fails to follow instructions.

 The issue exceeds safe or permitted scope.
 13. Governing Law and Venue
This Agreement shall be governed by the laws of the State of Ohio. Any dispute arising from this Agreement shall be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio.
14.    Age Requirement
Customer confirms that Customer is at least eighteen (18) years of age and legally able to enter into this Agreement.
15.    Severability
If any provision of this Agreement is found unenforceable or invalid, the remaining provisions shall remain in full force and effect.
16.    Survival Clause
The provisions relating to limitation of liability, waiver, release, indemnification, governing law, dispute resolution, and payment obligations shall survive termination of this Agreement.
17.    Entire Agreement
This Agreement, together with the Waiver, constitutes the entire agreement between the parties.
18.    Acknowledgement
Customer acknowledges that they have read, understood, and agree to the terms of this Agreement. Electronic signatures and electronically transmitted copies of this Agreement shall be treated as originals and legally binding.
Customer Signature:  
Printed Name:  
Email:  
Phone:  
Date :