Privacy Policy
FixWithAPro LLC
Last Updated: September 3, 2026
1. Information We Collect
FixWithAPro LLC may collect personal information that you voluntarily provide when you use our website, book a remote HVAC consultation, complete a form, create an account, contact us, or otherwise use our services.
Information we may collect includes:
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Name
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Email address
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Phone number
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State of residence
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HVAC problem or issue description
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HVAC equipment information, including model or serial numbers when provided
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Appointment and booking information
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Communications you send to FixWithAPro
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Payment and transaction information necessary to process your booking
We collect your state of residence to help determine whether you are eligible for FixWithAPro services.
Payment transactions are processed through the payment services available through our Wix website. FixWithAPro does not intentionally request that customers provide full payment card information through HVAC issue-description fields or other general website forms.
2. Automatically Collected Information
When you visit the FixWithAPro website, certain technical and usage information may be collected automatically through Wix and other technologies used on our website.
This information may include:
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Internet Protocol (IP) address
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Browser type
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Device and operating system information
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General location information
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Pages visited and interactions with the website
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Date, time, and duration of website visits
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Referring website or source
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Cookie and similar technology information
This information may be used to operate and secure the website, understand how visitors use the website, improve website performance and user experience, and support analytics and troubleshooting.
The amount of information collected may depend on your browser settings, cookie preferences, and the features or services used on the website.
3. How We Use Your Information
FixWithAPro LLC may use the information we collect to:
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Provide and manage remote HVAC consultation services.
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Schedule, confirm, and manage appointments.
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Determine whether customers meet service eligibility requirements, including state of residence.
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Communicate with customers regarding appointments, consultations, customer support, and service-related matters.
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Process payments and maintain transaction records.
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Prepare and provide post-session troubleshooting reports.
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Respond to questions, requests, or customer service inquiries.
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Operate, maintain, secure, and improve our website and services.
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Detect or prevent fraud, misuse, security issues, or other prohibited activity.
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Maintain business records and comply with applicable legal, regulatory, tax, or accounting requirements.
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Enforce our agreements, policies, and terms when necessary.
We use personal information only for legitimate business purposes related to operating FixWithAPro, providing our services, protecting our business and customers, and complying with applicable requirements.
4. How We Store and Share Information
The FixWithAPro website is hosted on the Wix.com platform. Information submitted through our website may be stored and processed through Wix's data storage, databases, applications, booking systems, payment services, and other services used to operate the website.
FixWithAPro LLC may share personal information only when reasonably necessary to operate our business, provide requested services, process transactions, protect our rights or customers, or comply with applicable law.
Information may be shared with:
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Wix and service providers used to host and operate our website.
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Payment processors used to process customer transactions.
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Service providers that assist with scheduling, communications, website operation, security, analytics, or other business functions.
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Professional advisers, such as attorneys, accountants, or insurers, when reasonably necessary.
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Government authorities, law enforcement, courts, or other parties when required by law or legal process.
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A successor or acquiring organization in connection with a merger, sale, reorganization, or transfer of all or part of the business, subject to applicable law.
FixWithAPro does not sell customers' personal information for money.
We take reasonable measures to protect personal information under our control. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
5. Payments
Payments for FixWithAPro services are processed through payment services available through our Wix website.
When you make a payment, certain payment and transaction information may be collected and processed by the applicable payment processor in accordance with its own terms and privacy practices.
FixWithAPro may receive transaction-related information necessary to confirm and manage your purchase, such as your name, contact information, payment status, transaction amount, date, and transaction or order identifiers.
FixWithAPro does not intentionally collect full credit or debit card numbers through general website forms, HVAC issue-description fields, or consultation communications. Customers should not submit full payment card information through these areas.
Payment and transaction records may be retained as reasonably necessary for accounting, tax, fraud prevention, dispute resolution, and other legitimate business or legal purposes.
6. Cookies and Tracking Technologies
The FixWithAPro website uses cookies and similar technologies to operate the website, provide functionality, maintain security, understand website usage, and improve our services.
Cookies used on or through our website may include:
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Essential cookies necessary for the website to function properly.
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Functional cookies that support website features and user preferences.
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Analytics cookies that help us understand how visitors use and interact with the website.
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Marketing cookies or similar technologies, if applicable, that may be used to measure or support advertising and marketing activities.
Some cookies and tracking technologies may be provided by Wix or by third-party services integrated with our website. These third parties may process information according to their own privacy policies.
Where available or required, visitors may use the website's cookie consent controls to accept, decline, or manage non-essential cookies. Visitors may also be able to control cookies through their browser settings.
Disabling certain cookies may affect the functionality or availability of some website features.
7. Communications
FixWithAPro LLC may use the contact information you provide to communicate with you about your use of our services.
Service-related communications may include:
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Booking and appointment confirmations.
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Appointment reminders or scheduling changes.
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Information related to your remote HVAC consultation.
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Post-session troubleshooting reports.
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Payment, transaction, or account-related notices.
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Responses to customer service requests or questions.
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Important updates concerning our services, policies, security, or your account.
These communications may be sent by email, phone, text message, or through features available on our website, depending on the contact information you provide and the services you use.
If FixWithAPro sends promotional or marketing communications, you may opt out using the unsubscribe instructions or other opt-out method provided with the communication. Opting out of marketing communications will not prevent us from sending communications reasonably necessary to provide services you requested or manage your account, appointments, or transactions.
8. Data Retention and Your Privacy Choices
FixWithAPro LLC may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, protect against fraud or misuse, and comply with applicable legal, tax, accounting, or regulatory requirements.
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information that FixWithAPro maintains about you.
To submit a privacy-related request, contact us at:
support@fixwithapro.net
We may need to verify your identity before completing certain requests. Some information may be retained when reasonably necessary or required for legal, accounting, security, fraud-prevention, dispute-resolution, or other legitimate business purposes.
You may also manage certain account information or communication preferences through features available on the FixWithAPro website, where applicable.
9. Children’s Privacy
FixWithAPro services are intended for adults and are not directed to children under the age of 18.
FixWithAPro LLC does not knowingly collect personal information from children under 18 through its consultation services. Individuals booking or participating as the customer in a FixWithAPro remote HVAC consultation must meet the age requirements stated in our applicable agreements.
If we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to address or delete the information as appropriate.
If you believe a child has provided personal information to FixWithAPro, please contact us at support@fixwithapro.net.
10. Third-Party Services and Links
The FixWithAPro website may contain links to, or use services provided by, third parties. These may include payment processors, website applications, analytics providers, social media platforms, communication services, and other services used to operate or support our business.
When you interact with a third-party service, that third party may collect or process information according to its own terms and privacy practices. FixWithAPro LLC does not control the privacy practices of independent third parties.
We encourage you to review the privacy policies of third-party services you choose to use or access through our website.
11. Changes to This Privacy Policy
FixWithAPro LLC may update this Privacy Policy from time to time to reflect changes to our services, website practices, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. We encourage visitors and customers to review this Privacy Policy periodically for changes.
12. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or personal information associated with your use of FixWithAPro services, you may contact us at:
FixWithAPro LLC
Email: support@fixwithapro.net
For privacy-related requests, please include enough information for us to understand and respond to your request. We may request additional information when reasonably necessary to verify your identity.